Privacy notice

Template note for the buyer. This page is realistic sample text, not legal advice. Estate agency carries specific obligations around anti-money-laundering identity checks and record keeping. Have your own notice reviewed before launch, and delete this note.

Who we are

Harbrook Property Ltd is the data controller for the information described here. Contact us at hello@harbrook.example.com or at 9 Mercer Yard,London E2 7DP.

What we collect

• Your name, email address and phone number when you enquire.
• What you tell us about the property you are looking for or selling.
• Identity and proof-of-funds documents, where we are legally required to verify them before progressing a sale.
• Anonymous, aggregated page statistics. We use no advertising cookies and share no browsing data with third parties.

Why we use it

To answer your enquiry, arrange viewings, and progress a transaction — our lawful basis is the performance of a contract, or our legitimate interest in responding to you. Identity verification is carried out to meet our obligations under money laundering regulations.

We do not sell your data, and we do not pass it to lead generators.

Who we share it with

Only where it is necessary: the seller or buyer on the other side of a transaction, the solicitors acting, and our verification provider. We receive no referral commission from any third party we recommend.

How long we keep it

Enquiry records for two years from your last contact. Transaction and identity records for five years after completion, as money laundering regulations require.

Your rights

You may request access to your data, ask us to correct it, object to certain processing, or ask for deletion where we are not legally obliged to retain it. There is no charge and we respond within one month.

If you are unhappy with how we have handled your information you may complain to the Information Commissioner's Office at ico.org.uk.